Customer Service Manager Europe (m/f), France

La logistique touche tous les aspects de notre vie : les biens que nous consommons, les appareils électroniques que nous utilisons, les soins de santé dont nous dépendons, et bien plus encore. C'est pourquoi une carrière chez nous va bien au-delà du simple travail que nous accomplissons. Il s'agit de rendre possibles des moments extraordinaires et quotidiens dans la vie des gens partout dans le monde.

Mission

• Participate in and contribute to site committee meetings.
• Standardize and align service commitments across customer service teams in France, Italy, and Spain.
• Ensure effective communication (upward, downward, and transversal).
• Be responsible for European customer service objectives and supervise customer service governance (WBR/MBR/QBR).
• Manage the financial aspects of the service (operational costs: personnel/systems).
• Support major projects within the European scope and recruit customer service employees.
• Ensure team stability and cohesion, provide direction and training for teams.
• Develop strategies to enhance customer experience and loyalty.

Profil

• Bachelor's degree to Master's degree in Business, customer service or similar.
• Minimum 5 years of experience in customer service management, preferably in the aftermarket or automotive industry.
• Proven experience in managing customer service operations at a national or European level.
• Experience in leading and developing teams with managerial capabilities.
• Knowledge of international logistics.
• Analytical, project management, relational, writing, and presentation skills.
• Proficiency in CRM software and customer service tools.
• Fluent English required, proficiency in other foreign languages (FR, DE, ES, IT) would be a very strong advantage.