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Company
Kuehne + Nagel (AG & Co.) KGPlace(s)
ParisCustomer Service Manager Europe (m/f), France
Permanent
Logistics
Sales
Service
Service
Published 1 day ago
Kuehne + Nagel (AG & Co.) KG
Avec plus de 700 000 employés sur 1,300 sites, et dans plus de 100 pays, le groupe Kuehne + Nagel se positionne comme l'un des leaders mondiaux de la logistique et du transport. Il a su s'assurer de fortes parts de marché sur ses activités de logistique contractuelle, de fret aérien et maritime et de transport terrestre, en se concentrant clairement sur des segments à forte valeur ajoutée, comme les services informatiques intégrés aux solutions logistique
Mission
- Participate in and contribute to site committee meetings.
- Standardize and align service commitments across customer service teams in France, Italy, and Spain.
- Ensure effective communication (upward, downward, and transversal).
- Be responsible for European customer service objectives and supervise customer service governance (WBR/MBR/QBR).
- Manage the financial aspects of the service (operational costs: personnel/systems).
- Support major projects within the European scope and recruit customer service employees.
- Ensure team stability and cohesion, provide direction and training for teams.
- Develop strategies to enhance customer experience and loyalty.
Profil
- Bachelor's degree to Master's degree in Business, customer service or similar.
- Minimum 5 years of experience in customer service management, preferably in the aftermarket or automotive industry.
- Proven experience in managing customer service operations at a national or European level.
- Experience in leading and developing teams with managerial capabilities.
- Knowledge of international logistics.
- Analytical, project management, relational, writing, and presentation skills.
- Proficiency in CRM software and customer service tools.
- Fluent English required, proficiency in other foreign languages (FR, DE, ES, IT) would be a very strong advantage.
Postuler
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