Customer Service Manager Europe (m/f), France

Kuehne + Nagel (AG & Co.) KG

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Place(s)

Paris
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Customer Service Manager Europe (m/f), France

Permanent
Logistics
Sales
Service
Published 1 day ago
 

Kuehne + Nagel (AG & Co.) KG

Avec plus de 700 000 employés sur 1,300 sites, et dans plus de 100 pays, le groupe Kuehne + Nagel se positionne comme l'un des leaders mondiaux de la logistique et du transport. Il a su s'assurer de fortes parts de marché sur ses activités de logistique contractuelle, de fret aérien et maritime et de transport terrestre, en se concentrant clairement sur des segments à forte valeur ajoutée, comme les services informatiques intégrés aux solutions logistique

Mission

  • Participate in and contribute to site committee meetings.
  • Standardize and align service commitments across customer service teams in France, Italy, and Spain.
  • Ensure effective communication (upward, downward, and transversal).
  • Be responsible for European customer service objectives and supervise customer service governance (WBR/MBR/QBR).
  • Manage the financial aspects of the service (operational costs: personnel/systems).
  • Support major projects within the European scope and recruit customer service employees.
  • Ensure team stability and cohesion, provide direction and training for teams.
  • Develop strategies to enhance customer experience and loyalty.

Profil

  • Bachelor's degree to Master's degree in Business, customer service or similar.
  • Minimum 5 years of experience in customer service management, preferably in the aftermarket or automotive industry.
  • Proven experience in managing customer service operations at a national or European level.
  • Experience in leading and developing teams with managerial capabilities.
  • Knowledge of international logistics.
  • Analytical, project management, relational, writing, and presentation skills.
  • Proficiency in CRM software and customer service tools.
  • Fluent English required, proficiency in other foreign languages (FR, DE, ES, IT) would be a very strong advantage.

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