French & Dutch Customer Service Agent, Berlin

Your tasks

• You are the direct contact point for both our French and Dutch speaking customers who mainly reach us by e-mail but also by phone, fax and by post
• You look after our customers and respond to inquiries regarding our products, payment and at times also technical queries
• You translate texts for our French and Dutch websites, e.g. game rules, newsletters or surveys
• You are responsible for our French speaking Facebook customers. This includes requests regarding community, management and customer service 

What we expect

• Very good both French and Dutch skills
• Good English and ideally German skills
• You are communicative and can assist our customers with a passion
• You are customer orientated
• You have impeccable communication skills, both written and verbal
• A friendly and honest approach to our customers 
• Confident on the telephone
• Preferably, work experience in customer service

What we offer

• Very interesting tasks in Germany's largest cross-platform games community
• A friendly, diverse and international team. Fun at work is guaranteed
• An insight into a rapidly growing company in a forward-looking and exciting industry
• An appealing work atmosphere in our loft-style office in Berlin-Mitte, including free Coke, fruit, pool table, terrace.
• Flexible working hours and the possibility to work from home after the training period is completed
• Starting immediately, full- or part-time