French & Dutch Customer Service Agent, Berlin

We are looking for a Social Media Manager (f/m/d*) who enjoys entertaining highly engaged player communities and creating compelling social experiences beyond gameplay. In this role, you will nurture and grow our social media presence mainly across the French community, ensuring players feel connected, heard, and excited to play our games.

Working within the Community Management team, you will help expand our existing presence, especially for our French speaking audience and potentially the US market.

The passion for creating high-quality games and the focus on a superior customer experience have made GameDuell one of the largest cross-platform games communities in the world. Since 2003, more than 130 million players have played with us.

Your tasks

• You are the direct contact point for both our French and Dutch speaking customers who mainly reach us by e-mail but also by phone, fax and by post
• You look after our customers and respond to inquiries regarding our products, payment and at times also technical queries
• You translate texts for our French and Dutch websites, e.g. game rules, newsletters or surveys
• You are responsible for our French speaking Facebook customers. This includes requests regarding community, management and customer service 

What we expect

• Very good both French and Dutch skills
• Good English and ideally German skills
• You are communicative and can assist our customers with a passion
• You are customer orientated
• You have impeccable communication skills, both written and verbal
• A friendly and honest approach to our customers 
• Confident on the telephone
• Preferably, work experience in customer service

What we offer

• Very interesting tasks in Germany's largest cross-platform games community
• A friendly, diverse and international team. Fun at work is guaranteed
• An insight into a rapidly growing company in a forward-looking and exciting industry
• An appealing work atmosphere in our loft-style office in Berlin-Mitte, including free Coke, fruit, pool table, terrace.
• Flexible working hours and the possibility to work from home after the training period is completed
• Starting immediately, full- or part-time