Internship Customer Care, Berlin

GLOSSYBOX is a product of Beauty Trend Holding GmbH and one of the most successful ventures of Rocket Internet GmbH, which has led a number of online companies such as eDarling, Zalando, and Groupon to lasting success.

Through innovative means, our business model brings high-class brands from the cosmetic and consumer goods industry together with beauty and lifestyle product customers and enthusiasts. Whether in the form of a single, exclusively arranged box or as a monthly subscription, our customers receive individually selected samples of high-end beauty and lifestyle products- from well-known luxury brands to secret newcomer labels - delivered directly to their door. Utilizing various marketing channels, we foster intensive and sustainable relationships with customers so that our partners receive worthwhile feedback on their products as well as novel insights into their target groups.

Our heart beats in Berlin - the German Silicon Valley. Since launch in March 2011, we've grown enormously and currently employ over 400 people in 15 countries worldwide. From our Berlin headquarters, we develop global strategies for all business areas and implement them for our various international subsidiaries.

GLOSSYBOX is an exciting, dynamic company with ambitious goals. We offer many opportunities and the chance to actively participate in the company's success. Therefore we are looking for energetic, hardworking and fun people who enjoy moving things forward and aren't scared of taking on a lot of responsibility really quickly.

Tasks

As part of our customer care team in Berlin you will:

• Handle customer requests via Facebook and other digital media, telephone and email in a timely and efficient manner.
• Advise and support our customers knowledgeably on more complicated inquiries when they arise.
• Use different tools and databases to manage customer interactions.
• Fulfill administrative tasks to ensure all customer information and feedback is captured.

Required Skills

• You must be a student or recent graduate and have ideally first experience in customer support or customer-facing activities.
• You possess any native language level (spoken and written) in French, Spanish or Dutch.
• You have excellent writing and communication skills and attention to details.
• You are able to work both independently and on a team with a strong desire to learn and apply new talents.
• You bring a high online affinity and advanced MS Office skills.

We offer

• A paid fulltime internship between 3 - 6 months and flexible starting time.
• A demanding activity with exciting projects, a lot of responsibility and enormous freedom.
• An international team as well as business-minded environment with transparent hierarchies and flexible structures.

With us, you can fully contribute your individual strengths, develop your talents and grow by taking on new challenges. By delivering excellent performance an internship can open up future prospects within our company.