Assistant(e) Marketing & Communication (H/F), La Plaine Saint Denis

Grâce à la contribution de nos 105 000 collaborateurs dans le monde DHL express, leader mondial du transport Express international, favorise les échanges commerciaux dans de nombreux secteurs dans le monde : Technologie, Science, Santé, Industrie, Energie…

Tasks

Internal Communication:

• Information Management: Ensure the dissemination of important information within the organization.
• Draft and format communication materials for various channels, including:
• DHL TV (dynamic display via TV screens)
• SmartConnect (mobile application)
• Group notes and organizational change notes for France (new arrivals, role changes, etc.)
• Business news (email updates)
• Posters / flyers

Content Creation:

• Serve as an internal relay to deploy initiatives and gather information/photos/videos.
• Produce internal videos (storyboarding and editing).
• Lead the project to create a France newsletter (for sites and headquarters).

Internal Event Organization:

• Support the organization of internal events such as meetings, seminars, and Employee of the Year celebrations.
• Assist in the celebration of special days such as Environment Day, Safety Day, etc.
• Translate and support the deployment of Group campaigns (TogetherUnstoppable) and programs (Accelerated Digitalization, GoGreen, GoHelp, etc.).
• Support school relations (engineering schools and pharmacy universities).

External Communication / Marketing:

• Provide operational support to the Marketing and Communication Manager in implementing the annual plan.
• Marketing / External Communication:
• Conduct competitive analysis and market trend monitoring.
• Participate in the development of the annual marketing plan, aligned with the company strategy and targeted priority sectors.
• Design and execute communication campaigns (digital and offline) aimed at increasing brand awareness, generating qualified leads, and retaining customers, leveraging internal resources (Canva, Workfront, Account-Based Marketing, etc.) and collaborating with external providers (agencies, graphic designers, printers, etc.).
• Monitor performance and provide improvement recommendations.
• Create marketing content and sales collateral, including corporate and sector presentations, case studies, brochures, white papers, flyers, emails, landing pages, social media posts, articles, etc.
• Update content for DHL Supply Chain and DHL Fulfillment Network pages on dhl.com (French and English versions).
• Assist in organizing events such as trade shows, conferences, site visits, and client awards.
• Create and order promotional items.
• Translate various content from the Group.

Public Relations:

• Collaborate with the PR agency to identify media opportunities in economic press, Supply Chain media, and specialized press.
• Coordinate briefs, review, and validate deliverables (press releases, files, rankings, opinion pieces, interviews).
• Participate in organizing media/journalist events.
• Track performance (outcomes, performance indicators shared during Quarterly Business Reviews).

Branding:

• Contribute to branding operations for warehouses by collaborating with the provider from the development of specifications to on-site implementation, including the creation of various signage elements, posters, etc.
• Customer Satisfaction Survey (CXM):
• Serve as the point of contact for France for quarterly surveys: communicate key dates, update the client list in Salesforce, monitor performance, and follow up with stakeholders.