German speaking Customer Service Executives (CSE), Lille

Booking.com

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Company

Booking.com

Place(s)

Lille

Reference

Co_01_0917
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German speaking Customer Service Executives (CSE), Lille

Permanent
Sales, distribution, customer service
Offer archived at 10/10/2017
 

Booking.com

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.

We are looking for German speaking Customer Service Executives (CSE) to join our dynamic, pleasant and international work environment in Lille, France.

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries. This is a full-time (35 h/week) position in scheduled shifts.

B.responsible

  • You will liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mails;
  • Deliver a high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the Booking.com culture along with your colleagues.

B.skilled

  • Our ideal Candidate will have excellent communication and problem solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Fluent in both written and spoken English and German;
  • Flexible in work schedule;
  • In possession of a valid work-permit for France.

B.offered

  • A gross salary of EUR 1855€ - based on 35 hours;
  • A guaranteed salary increase after 6 months of service, and another increase after a full year;
  • Full-time (4 weeks) paid training;
  • Work schedule 4-6 weeks in advance;
  • International working environment;
  • Convenient office location in Lille Metropole (Tourcoing)
  • Quarterly Bonus Plan 6% of your salary, based on set targets;
  • Travel allowance;
  • On-Site restaurant

Apply

Offer archived at 10/10/2017

 
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