German speaking Customer Service Executives (CSE), Lille

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.

We are looking for German speaking Customer Service Executives (CSE) to join our dynamic, pleasant and international work environment in Lille, France.

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries. This is a full-time (35 h/week) position in scheduled shifts.

B.responsible

• You will liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mails;
• Deliver a high level of customer service;
• Actively participate in various projects within the department;
• Promote the Booking.com culture along with your colleagues.

B.skilled

• Our ideal Candidate will have excellent communication and problem solving skills;
• Takes responsibility and ownership;
• Is passionate about helping customers;
• Fluent in both written and spoken English and German;
• Flexible in work schedule;
• In possession of a valid work-permit for France.

B.offered

• A gross salary of EUR 1855€ - based on 35 hours;
• A guaranteed salary increase after 6 months of service, and another increase after a full year;
• Full-time (4 weeks) paid training;
• Work schedule 4-6 weeks in advance;
• International working environment;
• Convenient office location in Lille Metropole (Tourcoing)
• Quarterly Bonus Plan 6% of your salary, based on set targets;
• Travel allowance;
• On-Site restaurant