Customer Support Manager – Local Custody (m/f), Frankfurt

Bei BNP Paribas duzen wir uns alle und wir tragen angemessene Kleidung, in der wir uns gut fühlen. Wir leben Vielfalt, Teamgeist und Nachhaltigkeit. Bei uns findest du einen sicheren Arbeitsplatz, viel Gestaltungsfreiraum und eine passende berufliche Lösung für deine individuelle Lebenssituation.

Wir sind: Die Bank für eine Welt im Wandel. Wir – das sind rund 180.000 Mitarbeitende in 64 Ländern.

Your Responsibilities

• Act as a main client-contact for all Corporate Actions-, Income- and Proxy Voting events

• Provide all necessary CA-, Income- and Proxy Voting related information upon client’s request

• Assist clients in getting general and further CA-, Income- and Proxy Voting related market information and detailed backgrounds if requested

• Work closely together with the CA-, Proxy- and Income-Event Processing Group and assist the Processing Teams with event related information, received from clients

• Double-check of Corporate Event notifications in order to ensure that clients are comprehensively informed

• Support other team-members in case of workload

• Accept and follow up client inquiries and their fulfillment in a timely and satisfactory manner (including reconciliation of old issues)

• Ensure that transactions/investigations comply with internal/external policies and regulations

Your Profile

• University degree or “kaufmännische Ausbildung”

• Deep Custody knowledge

• Client focused and team oriented

• Analytically approach in the way of working

• Deep MS Office knowledge

• Proactive and autonomous way of working

• Fluent communication skills in German and English