Customer Support Manager – Local Custody (m/f), Frankfurt

DAB BNP Paribas ist die Bank für unabhängige Vermögensverwalter, Fondsvermittler, Anlageberater und institutionelle Kunden. In Deutschland führen bereits mehr als 60% aller bei der BaFin zugelassenen Finanzportfolioverwalter ihre Endkundendepots bei uns. Damit sind wir in diesem Segment der klare Marktführer! Für unsere Kunden sind wir heute ein stärkerer Partner denn je: Als Teil des großen Netzwerkes unserer Muttergesellschaft, der französischen BNP Paribas.

Your Responsibilities

• Act as a main client-contact for all Corporate Actions-, Income- and Proxy Voting events

• Provide all necessary CA-, Income- and Proxy Voting related information upon client’s request

• Assist clients in getting general and further CA-, Income- and Proxy Voting related market information and detailed backgrounds if requested

• Work closely together with the CA-, Proxy- and Income-Event Processing Group and assist the Processing Teams with event related information, received from clients

• Double-check of Corporate Event notifications in order to ensure that clients are comprehensively informed

• Support other team-members in case of workload

• Accept and follow up client inquiries and their fulfillment in a timely and satisfactory manner (including reconciliation of old issues)

• Ensure that transactions/investigations comply with internal/external policies and regulations

Your Profile

• University degree or “kaufmännische Ausbildung”

• Deep Custody knowledge

• Client focused and team oriented

• Analytically approach in the way of working

• Deep MS Office knowledge

• Proactive and autonomous way of working

• Fluent communication skills in German and English