Client Service Manager (m/f/d) – Focus on covering Institutional Investors, Frankfurt

DAB BNP Paribas ist die Bank für unabhängige Vermögensverwalter, Fondsvermittler, Anlageberater und institutionelle Kunden. In Deutschland führen bereits mehr als 60% aller bei der BaFin zugelassenen Finanzportfolioverwalter ihre Endkundendepots bei uns. Damit sind wir in diesem Segment der klare Marktführer! Für unsere Kunden sind wir heute ein stärkerer Partner denn je: Als Teil des großen Netzwerkes unserer Muttergesellschaft, der französischen BNP Paribas.

Missions

• Building client knowledge and trustful relationships
• Documenting, coordinating and overseeing resolution of major issues in the delivery chain affecting the quality of the service (from a client perspective, not from an operational perspective)
• Managing the formal complaint process
• Managing general communication to clients (Institutional Investors, KVG’s, Asset Manager)
• Monitoring and documenting the performance of the service delivery and client satisfaction through regular calls and service review meetings
• Coordinating due diligence visits and –questionnaires
• Coordinating the negotiation of contracts (including SLAs) between the clients and the operative teams
• Possibility of having a Global Service Manager role for a German client with a multi-location set up

Profile

• Degree in economics or a similar discipline and/ or industrial vocational training
• In-depth knowledge of the investment market and of relevant legal regulations
• Strong and extensive experience in a client services role in an investment/ depository institution
• Ability to make clear and timely decisions
• Change-agent behavior
• Skill to go beyond existing frameworks
• Proficiency in MS-Office
• Strong communication skills in both German and English

What we offer

• Modern working environment for flexible working
• Building (inter)national networks and career prospects within the BNP Paribas Group
• Many benefits for employees, e.g. family service, Jobbike, Jobticket, Sodexo meal vouchers, Occupational pensions & Central location with good public transport connection (benefits may vary by location)