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BNP ParibasOrt
Frankfurt am MainClient Service Manager (m/f/d) – Focus on covering Institutional Investors, Frankfurt
Unbefristeter Arbeitsvertrag
Banken
Vertrieb
Die Stellenanzeige wurde am 17/07/2023 archiviert.
BNP Paribas
DAB BNP Paribas ist die Bank für unabhängige Vermögensverwalter, Fondsvermittler, Anlageberater und institutionelle Kunden. In Deutschland führen bereits mehr als 60% aller bei der BaFin zugelassenen Finanzportfolioverwalter ihre Endkundendepots bei uns. Damit sind wir in diesem Segment der klare Marktführer! Für unsere Kunden sind wir heute ein stärkerer Partner denn je: Als Teil des großen Netzwerkes unserer Muttergesellschaft, der französischen BNP Paribas.
Missions
- Building client knowledge and trustful relationships
- Documenting, coordinating and overseeing resolution of major issues in the delivery chain affecting the quality of the service (from a client perspective, not from an operational perspective)
- Managing the formal complaint process
- Managing general communication to clients (Institutional Investors, KVG’s, Asset Manager)
- Monitoring and documenting the performance of the service delivery and client satisfaction through regular calls and service review meetings
- Coordinating due diligence visits and –questionnaires
- Coordinating the negotiation of contracts (including SLAs) between the clients and the operative teams
- Possibility of having a Global Service Manager role for a German client with a multi-location set up
Profile
- Degree in economics or a similar discipline and/ or industrial vocational training
- In-depth knowledge of the investment market and of relevant legal regulations
- Strong and extensive experience in a client services role in an investment/ depository institution
- Ability to make clear and timely decisions
- Change-agent behavior
- Skill to go beyond existing frameworks
- Proficiency in MS-Office
- Strong communication skills in both German and English
What we offer
- Modern working environment for flexible working
- Building (inter)national networks and career prospects within the BNP Paribas Group
- Many benefits for employees, e.g. family service, Jobbike, Jobticket, Sodexo meal vouchers, Occupational pensions & Central location with good public transport connection (benefits may vary by location)
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Die Stellenanzeige wurde am 17/07/2023 archiviert.