AI-Driven IT Service & SLA Manager (m/f/n), Esch-sur-Alzette

Are you interested in pursuing a career in an exciting field and an innovative company? Enovos, a member of the Encevo group, is constantly on the look out for talented individuals that the group is committed to mentoring and developing in order to allow for professional and personal growth.

Working for Enovos means working for a committed and visionary employer that plays an active role in the energy transition, creating sustainable and innovative perspectives while looking after the interests of its employees and partners.

Tasks

• You design and develop data solutions aligned with business requirements and actively contribute to initiatives, product development and data analysis projects
• You provide recommendations for data insights and optimal tool selection
• You coordinate with stakeholders to deliver successful outcomes on internal and external projects
• You monitor and optimize costs, meet deadlines, ensure data compliance and adhere to governance and security standards
• You ensure SLA adherence, optimize IT support processes and drive continuous service improvements
• You configure and enhance AI Assistant workflows to automate recurring IT tasks and improve service efficiency
• You leverage tools like Tableau or Power BI to analyse service data and enhance IT performance
• You drive innovation by staying up to date on evolving tools and methodologies and foster a data-driven culture within the organization

Profile

• You hold a university degree in IT, Computer Science or equivalent
• You have a solid understanding of IT service management practices (ITIL), including incident and problem management, service request handling, and SLA monitoring
• You have hands-on experience configuring AI-driven systems or chatbots to automate IT support processes
• You are skilled in integrating systems using APIs and automation tools to streamline workflows and enhance service delivery
• You have a strong problem-solving mindset, with the ability to identify inefficiencies, propose innovative solutions, and resolve technical issues effectively
• You are proficient in data analysis tools like Tableau or Power BI and can turn data into actionable insights to support service improvements
• You have analytical skills, a talent for dealing with processes and numbers and a keen eye for details
• You are a team player with excellent interpersonal and communication skills
• You show a high level of engagement and initiative
• Excellent verbal and written communication skills in English. A good knowledge of French and German will be considered as an advantage.