Technical 2nd level support Bosch eBike Systems (m/f), Reutlingen

At Bosch, we care. For you, our business, and our environment. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

In 1886, Robert Bosch founded the “Workshop for Precision Mechanics and Electrical Engineering” in Stuttgart. This was the birth of today‘s globally operating company. Right from the start, it was characterized by innovative strength and social commitment.

For us, sustainability means securing the company’s long-term success while at the same time protecting the natural resources on which present and future generations depend. Ecology is thus a driver of innovation. At the same time, we demonstrate a particularly high level of corporate social responsibility — both within the company and beyond.

Compliance is an integral part of our company’s values. With rules of conduct that apply around the world, we aim to protect our associates and company as well as our customers and partners.

Missons

• Integrated implementation: You will be responsible for technical 2nd level support in Europe for dealers and end-customers for Bosch eBike Systems.
• Observe, and think ahead: You will be taking care of the technical analysis, defects and claims together with our customer.
• Networked communication: You will be responsible for answering technical and complex customer requests proficiently via the internet (e.g. Facebook), email and phone.
• Conscientious coordination: You will be able to make fast and effective decisions with the handling and de-escalation of difficult customer claims.
• Take responsibility: You will internally clarify unknown or escalated claims with other departments within Bosch eBike (e.g. engineering and legal).

Profile

• Personality: good at communication and conducting diplomatic proceedings
• Working practice: independent and efficient way of handling customer requests
• Experience and Knowledge: experience in the bike industry and/or in customer service desirable
• Languages: fluent in Dutch, French and English verbal and written
• Education: completed professional education in a technical field, ideally two-wheeler master mechanic or bicycles master mechanic