Customer Services - Claim Manager (m/f/d), Toulouse

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

Tasks

• Ensure claim consistency using existing tools and identify computation rules to update calculation tools
• Prepare dossiers with consolidated data for the Claim Review Committee, organize required technical documentation to challenge suppliers, and lead negotiations for Transportation cost & Reliability claims
• Contribute to negotiations with suppliers, propose contract amendments if necessary, and trade claim values against financial, contractual, or industrial performance improvements.
• Ensure claim compensations are fully booked, utilize software/databases efficiently, and maintain accurate tracking across various program setups .
• Contribute to improvement projects regarding processes and cost controlling, connect with main stakeholders , and foster a strong team spirit inside the department.

Profile

• First experience with Aviation Services activity, supported by an Engineering or Financial background.
• Ability to understand complex contractual conditions and navigate precedence across programs.
• Technical expertise in IT tools: Advanced knowledge of Google Workspace and Excel, alongside proficiency in Skywise.
• Demonstrated ability to multitask with effective organizational skills, high attention to detail, and a focus on data accuracy and on-time/on-quality dossier delivery.
• Strong communication and stakeholder management skills; Fluent English is required, French is a plus.