Customer Service Specialist - french team (f/m), Berlin

Chal-Tec GmbH ist ein internationales Vertriebs- und Handelsunternehmen für Consumer Electronics, Veranstaltungs- und Eventtechnik und Musikinstrumente. Unser Unternehmen erreicht durch gezielte Produktplatzierung- und Marketingstrategien jährlich zweistellige Wachstumsraten. Mit 200 Mitarbeitern zählen wir zu den marktführenden Händlern im Elektroniksegment. Unsere Handelsplattform - www.electronic-star.de - gilt als etablierte Marke, welche in 15 Ländern für innovative Sortimente und exzellenten Kundenservice bekannt ist.

We are a freshly innovative E-Commerce business with ambitious goals. Customer satisfaction is of major importance. This is why we are searching for motivated colleagues who will help us make our ideas and visions become reality.

Responsibilities

• Analyse, plan, organise, control and troubleshoot work activities and processes
• Competent and committed contact partner and service provider for our international customers 
• Resolve escalated customer queries effectively
• Customer service via e-mail & telephone - e.g. answering technical questions, current status, questions regarding invoices etc. 
• Marketplace (eBay, Amazon) customer handling
• Workflow management
• Support for operational and logistical issues and returns management

Profile

• professional background in customer-service related work environment
• excellent communication and problem-solving skills
• able to deliver high level of customer service
• excellent verbal and written language skills in French (native speakers preferred)
• additional good verbal and written language proficiency in English OR German
• must possess excellent computer skills
• valid permanent work permit essential

WE OFFER

• An exciting position with responsible and challenging tasks, high learning value and possibilities for further development personally and within the company
• A modern, fully equipped workplace in the centre of Berlin
• An above industry average wage plus attractive performance based bonus compensation
• Regular working hours (No shift work, no Sundays or public holidays)
• An international team with highly motivated colleagues within a dynamic e-commerce company
• Drinks and daily fresh fruits & vegetables, appealing employee discounts and a modernly designed loft-office in central Berlin (Spittelmarkt)