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Société
Booking.comLieu(x)
France, Hauts-de-France, LilleRéférence
Co_0315_003Customer Service Executive German, Lille
Vente, Distribution, Service clientèle
Offre archivée le 13/03/2015
Booking.com
Customer Service Executive German, Lille
Customer Service Executive German Lille, France
- Field of expertise Customer Service
- Location Lille, France
As a Customer Service Executive you will be working 35 hours per week in different shifts and will be responsible for handling pre- and post-booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.
Main Responsibilities
- Handle pre and post reservation inquiries by phone, e-mail and fax;
- Modify, change and/or cancel existing reservations;
- Outbound calls to hotels/guests to arrangement special requests;
- Liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills
- Excellent communication skills;
- Excellent commercial selling skills;
- Problem solving;
- Sense of responsibility;
- Independent and customer friendly.
Our ideal candidate is
- Experienced with internet and hotel industry;
- Fluent in both written and spoken English and German;
- Available Full-time (35 h/week) and flexible in work schedule;
- Available to attend a full-time (4 weeks) paid training;
- In possession of a valid work-permit for France.
What Booking.com will offer You!!!
- International working environment;
- Convenient office location in the center of Lille;
- 25 holidays per year on full time bases;
- Quarterly Bonus Plan 12% of your salary, based on set targets;
Postuler
Offre archivée le 13/03/2015
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