Customer Service Executive - French, Berlin

Our next starting date is: Monday June 30th. As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries. This is a full-time (40 h/week) position in scheduled shifts.

Main Responsibilities

• Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
• Delivering high level of customer service;-
• Actively participate in various projects within the department;
• Promote the Booking.com culture within your colleagues.

Our ideal candidate is

• Has excellent communication and problem solving skills;
• Takes responsibility and ownership;
• Is passionate about helping customers;
• Fluent in both written and spoken English and French;
• Available Full-time (40 h/week) and flexible in work schedule;
• In possession of a valid work-permit for Germany. 

What Booking.com will offer You

• A gross salary of EUR 1550;
• based on 40 hours per week;
• International working environment;
• Convenient office location in the center of Berlin;
• 25 holidays per year on full time bases;
• Quarterly Bonus Plan 12% of your salary, based on set targets;
• 25% Premium pay for hours worked after 8 pm;
• 60% Premium pay for hours worked on the Weekend;
• Free meals.