Customer Quality Manager (m/f), Hagenbach

"Technical Perfection and automotive passion" is what defines Faurecia. We design, engineer and provide the best in technology, systems and services for automobile makers in every major market on all five continents. If you share our ambition for technical perfection and our passion for all things automotive, Faurecia has a career for you.

"Faurecia, a driving force…for your professional growth."

The main responsibilities

• Is the customer voice within FIS and towards all European regions involved in Daimler busines
• Is the main interface with Daimler customer for all European divison quality topics related to Programs and serial life
• Built Customer intimacy on quality items
• Ensure Faurecia quality system in Programs and Serial life is aligned with both Daimler Methodology and FES
• Ensure proper understanding and coaching of FIS team on Daimler quality requirements and methodologies / tools and KPIs
• Manage proper convergence and drive internal improvement progress for Top offenders (Sites and programs)
• Ensure proper reporting / tracking of quality performance of all sites and programs
• Communicate customer concerns immediately to Senior Management and the appropriate departements managers
• Coordinate the collection and manage the distribution on non-conformance data relative to customer concerns, PPM’s and QR’s
• Review and negotiate quality concerns, QR’s and PPM’s with the appropriate customer(s) to ensure that the impact to plant’s record is minimized
• Publish customer performance charts/ data to senior management and the department managers on a monthly basis
• Ensure containment reports are developed and submitted to the customer in a timely manner and confirm the customer’s acceptance of the report
• Act as a key contact between Faurecia plants and customer assembly plants quality liason to ensure the customer focus and customer satisfaction is maintained to the highest level possible
• Coordinate visits to customer locations during launch/production and oversee requests for field representation
• Assist with any additional task as assigned by the company
• Budget planning of resources and setting of quality targets for the respective area based on the requirements of the division
• Define and implement the quality organization, ensure long term management of resources regarding competence and skills
• Ensure that the targets of the department are fulfilled

Profile

• Master's degree in Engineering
• Minimum 5 years experience, combining development and production
• Business and finance basics
• Knowledge of the automotive industry
• Results and teamwork orientation
• Customer management experience
• Experience and success managing a functional network
• Knowledge of Quality tools and a project or program management system
• very good German and English skills