Concierge (m/f), Paris

If you enjoy making the impossible possible, never saying “no” and providing the highest level of service to customers, the job we offer as a Concierge might be the perfect fit for you! Our Concierge staff helps customers in all relevant ways and is an essential part of the guest experience today in Premium Services. Our concierges work on a state-of-the-art systems’ platform.

We are now hiring concierges with outstanding customer service skills

If you are interested in delivering a high level customer service and having a client-facing position with constant customer interaction, our Concierge team may be the right place for you. Concierges are responsible for a range of activities, but most importantly for providing a professional level of service to our customers.

Join a winning Concierge team today!

A successful concierge puts customers’ needs and requests at the forefront of everything he/she does. If you are a service-oriented, highly organized candidate looking for employment within an international group, a concierge position could be the perfect fit for you. In our Paris or Lisbon offices, our group needs experienced or motivated Concierges!

About us…

Our primary mission is to turn customer relations into greater satisfaction and gain the loyalty of our clients’ customers and employees.
Acting as a CRM & Marketing agency, we develop affinity programs that meet our clients’ expectations, and are customized according to the profile of each client.
Our concierge team makes every request their top priority, and enriches our clients’ database with all information that results: customer preferences, lifestyle, personal data …
This information allows us to offer each of our clients’ customers an ultra-personalized service, and gives an undeniable advantage in the targeting of final customers.

What about you?

The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. We are looking for a Concierge who understands the value of excellent customer service and can provide high quality service to all customers, through our state-of-the-art systems.

QUALIFICATIONS & SKILLS

We are looking for talented professionals who are speaking English and a second language (German and Italian welcome!) but we are more interested in a personality and customer oriented behavior than in background or similar experience.

• Fluent French, English or Italian on top of a perfect German
• Highly refined verbal communication skills
• Familiarity with Salesforce would be a plus
• Pleasant phone manner
• Basic knowledge of local attractions and destinations
• Excellent interpersonal skills, listening skills, open-mindedness and empathy
• Quickly analyze a situation
• Demonstrate rigor, practicality and proactivity
• A sense of teamwork
• Can manage the pressure of an operational activity
• Strictly respect the rules of confidentiality and show a great discretion
• Remain open and eager to enrich one’s knowledge