Bilingual Customer Care Agents, Gennevilliers (Dpt. 92)

Depuis plus de 30 ans, BlueLink est un groupe expert dans la relation client haute contribution multilingue. Filiale d’Air France, BlueLink est un groupe international qui met son savoir-faire au service de marques prestigieuses dans les secteurs du luxe et de la culture.

Travailler chez BlueLink Paris, c’est évoluer dans une ambiance multiculturelle et dynamique où 600 collaborateurs de plus de 30 nationalités se côtoient et tissent des liens qui vibrent et font vibrer.

Aux portes de la capitale, à proximité de la cité internationale universitaire de Paris, le centre est situé au cœur d’Arcueil, dans un bâtiment éco-conçu, à 7 minutes de la station Laplace du RER B.

BLUELINK INTERNATIONAL SEARCHING FOR OUR CUSTOMER : BILINGUAL CUSTOMER CARE AGENTS // CDI

Tasks

Under the responsibility of the team leader, you will be part of a dynamic and multicultural team and you will be in charge of:

• Delivering the best quality customer service possible 
• Dealing with calls/chat/mails, taking into consideration his/her own objectives 
• Dealing with difficult / conflictual situations and using the techniques which she/he has been taught 
• Complying with the quality guidelines relating to procedures, tools, scripts defined by the company 
• Satisfying and gaining loyalty from customers through good listening and by giving information adapted to their needs and giving personalized information 
• Representing the client company and its image (by his/her attitude, behaviour, language and clarity of expression) 
• Verifying and ensuring the relevance of all information before giving advice to the customers 
• Actively participating in the development and achievement of objectives by adapting responses/advice according to the customer's needs and giving personalized information 
• Immediately informing his/her team leader of any issues which could modify or compromise the execution of tasks

Profile

• Bilingual German/english speakers people 
• Good communication and relationship skills, team spirit, involvement and engagement in all tasks. 
• Oral skills, stress-resistant, good reactivity to customers' needs and excellent resolution skills when dealing with customers' requests. 
• Good understanding of the fundamental IT tools used

Terms

Shift work: Monday to Saturday from 07.00 am to 09.00 pm
The job is located 15 minutes away from Paris, in Gennevilliers (92), RER C "Gare de Gennevilliers" or Bus lines n° 166, n° 178, n° 238, n° 138 et n° 378.

Salary: between 1 749.38 €uros and 1 899.80 €uros per month (150 €uros per month as bonus) + 50% Carte Navigo (the Paris transport authority travel pass).