1st Level Support Agent (m/f/d), Wien

We are a global IT company specializing in the development of web-based safety and quality management software for the aviation industry, based in Vienna with subsidiaries in Thailand and Canada. Our application IQSMS is used by leading aviation companies in more than 60 countries. To further strengthen our team in Vienna, we are looking for a motivated

What we offer

• A humorous and dynamic team that successfully implements common goals
• A relaxed and inspiring working environment in a beautiful old building office close to Vienna's city center at Schottentor (U2)
• Flexible working hours including the possibility of working from home
• Team events (if the situation allows)
• Coffee and fruits

This is you

• You have a communicative and open nature and a strong sense of commitment to service
• You work reliably and solution-oriented and like to face new challenges
• Working independently is as much your thing as being part of a team
• You love to laugh and even in stressful moments you don't lose your sense of humor
• You have excellent English skills, Spanish or French skills would be an asset
• You have an EU citizenship or a valid work permit for Austria

Your tasks

• As the first point of contact, you receive customer inquiries, analyze, coordinate and solve problems in coordination with our developer team
• You document customer inquiries in a clear manner and ensure that each inquiry is processed timely
• You support our customers and partners with questions regarding the implementation, configuration and operation of our software
• You organize and conduct client meetings and short web demos
• You test our software along provided guidelines to ensure our high standards are kept
• You keep our customers up to date with the latest information on our product
• The annual gross salary for this position is at least EUR 27.398,00 on a full-time basis. The actual salary depends on your qualification and professional experience.