Strategic Projects & Process Improvement Lead - RSA Operations (f/m/d), Saint-Ouen

Depuis 1890, Allianz se consacre à protéger des vies et à donner aux personnes du monde entier les moyens d'aborder l'avenir avec confiance. Présente dans plus de 70 pays, notre équipe d'experts propose des solutions d'assurance et de gestion d'actifs d'excellence, et reste à vos côtés quelques que soient les scénarios de la vie, les meilleurs comme les imprévus. Get ready for the best !

Nos collaborateurs sont actuaires, conseillers, souscripteurs, avocats, spécialistes du marketing ou experts en technologie. Mais aussi et surtout des parents, des enfants, des amis et des collègues qui travaillent ensemble pour façonner l'avenir de notre secteur.

Chez Allianz, nous valorisons l'individualité et l'expérience, en favorisant une culture inclusive et ouverte à toustes, y compris aux personnes porteuses de handicap ou souffrant de problèmes de santé.

Tasks

• Lead 1–2 core strategic initiatives from the Elevate program (e.g. AI copilot, Mobility-as-a-Service) end-to-end: frame the problem, design the solution, build with tech and providers, pilot, and drive global rollout across markets
• Translate target customer and cost outcomes into concrete process redesign for RSA operations (with a strong focus on home assistance), working closely with regional operations heads, RSA E2E team, provider/network management, and transversal functions
• Act as the central point of reference and “center of expertise” for your initiatives: create deployment kits, playbooks and standards, and support local teams in adapting and implementing them in their markets
• Ensure financial and operational impact is clearly captured: reflect projects correctly in performance dashboards, planning and workforce management (WFM), track savings and Voice of Customer (VoC) improvements, and report progress to RSA LoB, Markets and CTO leadership
• Partner closely with Allianz Technology and external tech providers to scope, build and scale solutions that are technically robust, secure and deliver the intended business outcomes
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use

Profile

• Master’s degree (or equivalent) in Business Administration, Economics or a related field
• Deep operational expertise in assistance/insurance, ideally home assistance or closely related RSA operations, so you can challenge current journeys, spot real improvement levers and gain credibility with local ops leaders
• At least 10 years’ experience in roles such as performance management, network development, new market development or similar within home insurance/assistance, with a track record of delivering measurable cost and service improvements
• Proven success leading complex, cross-functional transformation projects in large, matrixed organisations, including designing and rolling out solutions across multiple countries or regions
• Strong business partner and provider management background (10+ years), with expert relationship-building and negotiation skills, to align internal stakeholders and external partners around change
• Excellent analytical and conceptual skills: able to turn data, customer insight and operational reality into a clear strategy, business case and prioritised roadmap – and then execute against it
• Confident, engaging communicator and change leader who can influence senior management, bring regional teams along, and drive adoption in environments where ways of working and roles are changing