L4 - Head of ServiceCenter (m/f), Hoerdt

Chez Daimler Truck, nous sommes unis par une même mission : nous travaillons pour tous ceux qui font avancer le monde. Notre impact en tant qu’entreprise mondiale de transport repose entièrement sur la contribution de chacun.

Nous sommes convaincus que nos forces individuelles sont le gage d’une performance d’équipe optimale. Ensemble, nous créons une culture inclusive où un profond sentiment d’appartenance alimente l’innovation et la croissance.

Nous accueillons les candidatures de tous, quelles que soient leur culture, leur genre, leur génération ou leur situation de vie, y compris celles des personnes en situation de handicap. Chez Daimler Truck, vous pouvez être vous-même.

Tasks

• Reports to Service Director, the main issues and objectives of the position are :
• Manage ServiceCenter P&L
• Manage internal and external Customer’s satisfaction
• Manage ServiceCenter Strategy

Your tasks include:

• Boost and expand ServiceCenter's business, resolve disputes related to ServiceCenter's business
• Supervise after-sales service activities
• To be a local relay for the application of the company strategy and thus the strategy of the Service Upper management
• Manage and optimize the organization of workshop, spare parts, administrative and store teams
• Operational management of service contract
• Establish a close and privileged relationship with Daimler Buses France's Sales and After-Sales services
• To be responsible for the servicecenter's commercial policy (discount, assets, financial commitment, outstanding amount, etc.) in coordination with the Service Upper Management's policy
• To be responsible for monitoring customer billing or guarantee, financial situation (stock level, choice of supplies, ...)

Profile

• Educational: Technology secondary education degree or comparable secondary education degree

Experiences:

• At least 5 years of management experience in automotive after-sales, preferably in the bus sector;
• Excellent communication and leadership competence, preferably with larger teams of workers plus employees
• Strong analytical competence, project management competence and experience in business development
• Safe and confident behavior and communication in customer relations
• Open esprit, transformation and change, practical mindset and ability to build internal and external network
• Specific competencies
• French native language
• Professional English and/or German
• Extensive knowledge of the bus industry

Inside information:

• This is a full-time position.