Head of Global Service Delivery & Governance (m/f) Saint-Ouen,

We are a strong global community connected by shared values, varied experiences, and a common goal — to grow with purpose. Our People Attributes reflect the values we live by and the mindset we bring to every challenge, every day.

We truly care for our employees, their individual needs, and their aspirations. We are a thriving community of thinkers, innovators, and individuals who share our purpose: We secure our future.

Tasks

• GSD Strategy and & Framework implementation: Responsible for the strategy, design and implementation of a single governing framework which enables a ‘follow the sun’ model across all Operations locations, to support all Allianz Partners Lines of Businesses. This includes but not limited to:
• Ongoing review and alignment of all Global Service Delivery locations to ensure fit for purpose regarding client and customer delivery;
• Review and redesign of Master Service Agreements, to ensure clear legal and risk frameworks are in place;
• Review of existing governance and introduction of clear roles and responsibilities for GSD Location leads, in collaboration with Lines of Business;
• Ensure TOM Bluebook reflective of correct roles and responsibilities;
• Global Service Delivery Location Lead: Direct responsibility for site-leads in each GSD location, ensuring effective running of sites to support delivery of service to customers in collaboration with Lines of Business;
• Process Optimization: Lead initiatives to streamline and optimize how our global Operations business works effectively, including but not limited to Cost Centre oversight for example;
• Performance & Insights: Responsible for oversight and monitoring of cost models and insights across all Global Service Delivery locations, ensuring achievement of target ratios. Utilize data analytics to gain insights into operational performance and in consequence identify areas for improvement and support data-driven decision-making;
• Risk, Compliance & Audit: Develop and lead for Global Operations Steering & Transformation a clear framework for oversight and execution on audit outcomes delivery, and ensure clear alignment with risk and compliance functions regarding Top Risks and focus areas regarding compliance;
• Team Leadership: Establish a high performance culture in within the team to lead on innovation and excellence in support of our people focus globally.

Profile

• Extensive experience in global operations management, specifically in Global Service Delivery, including strategic planning and execution.
• Strong leadership and team management skills, with a proven track record of leading cross-functional teams.
• Ability to leverage insights for data-driven decision-making.
• In-depth knowledge of global service delivery models and frameworks.
• Excellent strategic thinking and problem-solving abilities.
• Strong understanding of risk management, compliance, and audit processes.
• Effective communication and interpersonal skills to collaborate with various stakeholders.
• Ability to drive innovation and foster a high-performance culture.