Customer Success Manager (m/f) , Paris

We are a strong global community connected by shared values, varied experiences, and a common goal — to grow with purpose. Our People Attributes reflect the values we live by and the mindset we bring to every challenge, every day.

We truly care for our employees, their individual needs, and their aspirations. We are a thriving community of thinkers, innovators, and individuals who share our purpose: We secure our future.

Missions

• Responsible for the roll-out of Access to Care and Prevention services for Allianz Partners clients across various segments: International health (IPMI), Bank & Insurances, Hospitality, Travel and more
• Develop a detailed implementation plan at the start of every new contract (requirements, processes, timelines), successfully leading the implementation
• Collaborate with cross-functional teams to drive and execute the health services implementation
• Listen, understand and formalise Allianz Partners clients’ needs and liaise with the Access to Care and Prevention team for adaptation (when/if possible)
• Drive go-to-market plan for successful go live and utilisation of the health services (with Allianz Partners marketing teams)
• Escalate problems to the appropriate teams to promptly and effectively address issues
• Monitor and assess health services in ‘run’ mode regularly
• Contribute to cross-functional ideation sessions for defining new and optimizing existing products/ features
• Close collaboration with Allianz Partners IH LoB and Allianz Partners New Models

Profile

• University degree in Business Administration (or similar)
• Min. 10 years’ experience in international health or travel industry
• Strong project management and marketing skills required
• Customer centric focus
• Results focused
• Pragmatic way of working
• Adaptability and flexibility
• Strong intercultural skills required, empathy and pro-active communication
• Team player – the team is the star
• Strong interpersonal skills, able to foster relationships with peers and other functions
• Languages: English (additional languages an asset, German, French)

Reference Code AZP-7923501-2