Customer Service Executive, Lille

Does a successful career to you mean challenges and delivering results?

Join us as a CUSTOMER SERVICE EXECUTIVE in a dynamic, pleasant and sophisticated work environment. A culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make BOOKING.COM a great place to work. If you would like to be part of our team, if you think you can make a difference, have a closer look at this job opening for our office in Lille.

As a support between customers and hotels you are responsible for handling pre and post booking (hotel reservations) inquiries.

Tasks

• Handle pre and post reservation inquiries by phone, e-mails and fax;
• Handle sales requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Outbound calls to hotels/guests to arrangement special requests;
• Liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills

• Excellent communication skills;
• Excellent commercial selling skills;
• Problem solving;
• Experience with internet and hotel industry;
• Sense of responsibility, independent and customer friendly;
• Our ideal candidate is fluent both written and spoken in German and English;
• Available Full-time and flexible in your schedule;
• Available to attend a full-time paid training, several starting dates from May 2012!
• Valid work permit for France as a MUST.