Customer Service Agent - QuickSTAT (m/f/d), Brussels

Logistics touches every aspect of our lives: the goods we consume, the electronic products we use, the healthcare we rely on, and so much more. That's why a career with us is about more than the job we do. It is about making extraordinary and everyday moments happen in people's lives all over the world.

Your Responsibilities

• Processing of consignment orders from clients via email, telephone and via Quick’s online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order;
• Managing the green light approval process for consignments destined to non EU destinations;
• To assist in providing clients with continuous status notifications and performing the necessary follow-up’s (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc);
• Monitoring and actioning of client emails via the shared mailbox’s;
• Ensure compliance with company policies and procedures;
• Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies;
• Tracking and tracing consignments and providing the client with status updates throughout transit. Process client’s daily reports and manifests.

Your Skills and Experiences

• Excellent Customer Service & telephone manner;
• Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport;
• Good understanding of World Geography;
• Awareness of time zones for different regions. Understanding of transit milestones (COB/POD etc.);
• Able to operate under sometimes pressurized situations;
• Flexible (OT/BH cover may be required).