Customer Experience Trainee (f/m/d), Saint-Ouen

We are a strong global community connected by shared values, varied experiences, and a common goal — to grow with purpose. Our People Attributes reflect the values we live by and the mindset we bring to every challenge, every day.

We truly care for our employees, their individual needs, and their aspirations. We are a thriving community of thinkers, innovators, and individuals who share our purpose: We secure our future.

Tasks

• Support internal communication on CX topics (newsletters, stories, presentations, short content).
• Assist in organizing CX events, workshops, and awareness sessions.
• Contribute to the diffusion and simplification of customer insights.
• Participate in customer culture initiatives (champion networks, engagement activities).
• Conduct basic research and benchmarks on CX best practices.
• Provide general support for ongoing transformation and customer centricity programs.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

Profile

• Bachelor's or Master’s student in Business, Marketing, Communication, or related field.
• Strong interest in Customer Experience and transformation topics.
• Good communication and storytelling skills in English.
• Organized, proactive, and comfortable working with multiple stakeholders.
• Proficiency in PowerPoint; knowledge of collaboration tools is a plus.