Cloud Provider Manager (m/f), Ottobrunn

Airbus is a leading aircraft manufacturer with the most modern and comprehensive family of airliners on the market, ranging in capacity from 100 to more than 500 seats. Airbus champions innovative technologies and offers some of the world’s most fuel efficient and quiet aircraft. Airbus has sold over 13.800 aircraft to more than 360 customers worldwide. Airbus has achieved more than 8,000 deliveries since the first Airbus aircraft entered into service. Headquartered in Toulouse, France.

Your Role

• As our Cloud Provider Manager you are responsible for the smooth day to day operations of several national instances of the Airbus private Cloud together with our operational supplier.
• You have a permanent eye on all key KPI of our platform instances, including capacity, performance, ticket resolution and consumption.
• With this information, you contribute to the seamless and continuous information flow between Dev and Ops.
• If you are a seasoned provider manager who is looking for an entry ticket into the digital world – here is your chance!

Your Responsibilities/Tasks

• Define and setup end-to-end monitoring and reporting solutions (Platforms, Portals)
• Monitor the stability and performance of the platforms on a day-to-day basis
• Manage SLA, Contract, and Escalations
• Consumption & Capacity Management together with the supplier
• Discover opportunities to improve the platform service offering
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Required skills

• Several years of experience in IT outsourcing / cloud projects
• Ability to work in a fast-paced, ever changing start up environment
• Multi-year experience in managing large suppliers and contracts is a must
• Multi-year experience in a Cloud-related operations is a plus
• (Cloud Provider, Telco, Search Engine, Social Network, …)
• Experience in defining and implementing reporting systems, optimally also experience with implementation of reporting regimes and monitoring solutions.
• Technical understanding of loud, IoT, and Big Data platforms is a plus
• (i.e. Thingworx, Hortonworks, Azure, AWS)
• Experience operating in a hybrid environment of cloud/platform services (IaaS, PaaS, SaaS / based on i.e. Azure, AWS, GCP, OpenStack, OpenShift) is a plus
• Experience in working in an ITIL environment is a must, ITIL certification is a major plus
• Solid communication and interpersonal skills are a must
• Languages: English at Negotiation Level, additional languages (i.e. French, German, Spanish, Italian) are a plus