B2B Project Manager - Active Cosmetics (m/w/d), Düsseldorf

L’Oréal ist mit weltweit 32 Marken, Standorten in über 130 Ländern und einem Umsatz von €25,3 Mrd. Weltmarktführer in einem sehr dynamischen Wachstumsmarkt – dem Beauty Business. Rund 82.900 Mitarbeiter sind rund um den Globus bei L’Oréal beschäftigt, davon 2.200 in Deutschland, einem der strategischsten Märkte der L’Oréal Gruppe. L’Oréal gehört zu den Top Arbeitgebern in Deutschland (Universum 2016).

Main tasks

Platform Contribution:

• Implement the B2B platform in our technical environment
• Understand our customers needs reffering to the B2B platf
• Storefront Contribution : Ensure website content and navigation consistency, and that clients easily find and add their products and animations to their basket.
• Catalog Management : Manage on time integration of new products and correct details on site, update product data and remove discontinued products.
• Website animation: Creation of Digital Content and Animations for the website (banners, landing pages, pop-ups) in order to promote New product launches and animations.

Business Development:

• Online Animation and Promotion plan coordination: Campaigns preparation in coordination with Marketing & Commercial teams, in order to ensure website attractiveness and repeat purchases.
• CRM Management: Creation of CRM actions and communication material (email, WhatsApp, Facebook, Instagram, etc), in order to boost site traffic and conversion.
• Customer Care Management (Clients / BPs /…): Support client activation and ordering, solving Level 1 issues as they appear.
• KPIs / Reporting: Analyze and report activity performance and define actions based on it.

Platform Adoption and Optimization:

• Training / Onboarding: Prepare and perform workshops to present and train all types of local stakeholders on the platform (from awareness to operational management).
• Change Management: Creation of support material for local teams adoption of the service (step by step videos, interactive PDFs, FAQs, website tutorials for Marketing teams).
• Monthly releases testing: Test all new features released at Zone level, check that it is working as expected and that there is no side-effect. Adapt/translate any new content generated by platform evolutions.
• Incidents Management: Create, track and update Incidents when a problem in Production occurs and can't be solved at local level.
• Platform Evolution: Identify key features and prioritization with Zone coordination.

About you

The B2B Project Manager (m/w/d) has a positive and pro-active attitude and a strong knowledge of the local business practices and tools. She/He can easily transfer insights into action, shows excellent interpersonal and communication skills and is respected in the organization, thus able to achieve results easily. She/He is a quick learner, ready to step outside her/his comfort zone in order to successfully drive the Change Management that is accompanied by the B2B ecommerce growth.

• Min. 2-3 years’ experience in the area of Digital project management support within professional services, product development or other software related positions
• SAP experience
• Project management experience
• Good understanding of overall local ACD business operations and processes
• Strong Expertise on the Business Manager tool (Sales Force Commerce Cloud)
• Very Good English & German language skills
• Ideally Good understanding of the B2B expectations and operations
• Proactive with results focused with a can-do attitude
• Rigorous, precise with a great eye for detail.
• Agile methodology is a plus

Unser Angebot

• Eine unbefristete Arbeitsanstellung in einem krisenresistenten, wachsenden Markt mit einem umfassenden Angebot an Sozialleistungen
• Eine attraktive und wettbewerbsorientierte Vergütung sowie ein freiwilliges Profitsharings
• Individuelle persönliche und fachliche Weiterentwicklung, eine steile Lernkurve, starker Teamgeist und eine offene, kooperative Unternehmenskultur
• Vielfältige, nationale und internationale Perspektiven