Service Delivery Manager (m/f), Toulouse

Tasks

You will be responsible for the following tasks:

• support Division/LX in course development and maintenance incl. supplier relationship and logistical questions
• analyze training needs to plan and dispatch sessions (time frame and locations)
• coordinate TX resource allocation
• launch training agreement if required (external companies)
• supervise training delivery process for courses in his perimeter
• high level session evaluation analysis

You will also contribute to the following tasks:

• evaluating, selecting and implementing learning systems
• participate to the continuous Improvement Process Management - effectiveness & efficiency
• The International Service Delivery Manager (ISDM) ensures proper (quality, time, cost) delivery of sessions for the courses in his/her perimeter.
• You will therefore work closely together with the Division/LX on one side, and with the national SDM and the Transactions Administrators on the other side.

Profile

You have a 4 years diploma in Learning expertise and or Transaction with at least 3 years of experience in a similar position.

Subject matter expertise

• Network in the learning community
• Knowledge of the learning organization and processes
• Strong expertise in learning domain(s)

Personal skills:

• Strong analytical and organizational skills
• Autonomy and Entrepreneurship
• Dissemination of Knowledge
• Innovative attitude
• Customer focused and respective interpersonal skills
• You have an advanced level in English and you have an advanced level in at least one of the others EADS core country langage (French, Spanish or German).

The position is a fixed term contract for one year.