Manager, Customer Success - EMEA (m/f/d), Paris

By bridging the gap between the physical and digital worlds, we help to accelerate digitalisation and sustainability: so that our customers around the world can become more competitive, resilient and sustainable.

Tasks

• Lead and coach a team of Customer Success Managers across EMEA, fostering a culture of collaboration and excellence while building trusted relationships with senior stakeholders.
• Drive customer satisfaction and measurable business outcomes by guiding the team to deliver exceptional experiences throughout the customer lifecycle. -. Accelerate adoption and time-to-value by ensuring effective onboarding, monitoring product usage, and promoting best practices across the portfolio.
• Partner with Sales to secure renewals and identify upsell and cross-sell opportunities, supporting long-term customer growth and success.
• Promote scalable processes and operational excellence, ensuring delivery against key performance metrics such as GRR, NRR, NPS, CSAT, and adoption.
• Act as a cross-functional leader by championing Customer Success within Siemens, creating feedback loops to influence product and service improvements, and managing complex escalations.

Profile

• Proven experience leading high-performing Customer Success teams in a B2B SaaS or enterprise software environment, with a track record of driving adoption, retention, and growth.
• Strong leadership skills with the ability to coach individuals, elevate team performance, and navigate complex organizational structures.
• Executive presence and exceptional communication skills to influence senior stakeholders internally and externally.
• Strategic thinker with a hands-on approach to problem-solving and decision-making, combined with strong presentation and interpersonal skills.
• Experience working with large, international enterprise customers; familiarity with industrial software (e.g., CAD, PLM, CAE, Simulation, Low Code) is an advantage.
• Fluent in English; additional European languages are a plus.
• Bachelor’s or Master’s degree in a relevant field and willingness to travel across the EMEA region as required.