IT System Engineer (m/f/divers) Remote Support German and English, Erlangen

By bridging the gap between the physical and digital worlds, we help to accelerate digitalisation and sustainability: so that our customers around the world can become more competitive, resilient and sustainable.

Your tasks and responsibilities

• As IT System Engineer for Remote support you work efficiently in both a local and a virtual support team and you are responsible for Europe, Middle East, Africa (EMEA), ensuring international support within normal business hours as well as in stand-by
• You provide customer IT support for clinical software, working on a remote basis and provide high-quality support to our customers
• You coordinate and organize activities within the scope of support, with internal and external partners, in order to ensure clinical operation for customers
• You configure, maintain and implement IT interfaces to other systems in a customer environment
• To find out more about the specific business, have a look at Services für Bildgebung & Therapie

Your qualifications and experience

• You have successfully completed your studies in the field of electronics engineering, computer science or similar, with strong focus on IT; alternatively you have gained substantial work experience in the field described above
• You have first experience in customer IT support with clinical systems, clinical software and workflow
• You have basic knowledge of virtualized IT systems (VMware, Microsoft), SQL Databases, Networking, scripting and server hardware
• Basic Linux and Oracle experience is a plus
• You have experience in implementing interfaces for 3rd party applications as well as in planning and implementing IT projects (e.g. System Updates)

Your attributes and skills

• You have the ability to maintain an overview of the various support enquiries and set corresponding priorities
• You will be supporting customers mainly in German and also English. Therefore you need fluent German and English skills. Additional European languages are highly appreciated
• You are a team player and you have an orientation on high quality, show customer focus, communication and analytical skills