Internship Customer Support French, Hamburg

Goodgame Studios ist die am schnellsten wachsende Spielefirma Europas und eines der erfolgreichsten Technologieunternehmen in Deutschland. Mit mehr als 900 Mitarbeitern entwickeln wir am Standort Hamburg innovative Online Games, die von über 200 Millionen Spielern in über 200 Ländern und in 25 Sprachen weltweit gespielt werden. Die Grundlage unseres Erfolgs bildet unser talentiertes und motiviertes Team aus Experten und Neueinsteigern. Werde Teil unserer Erfolgsstory und bewirb Dich jetzt!

As an intern in our customer service department you will deal with questions and problems from our users. You are the voice of the company and also the first point of contact for our player community. This internship is ideal for recent school leavers, as a co-op program or for starting your career.

Your Job

• Be on hand to help and advise our players through different communication channels (email, forums and chats)
• Get to know our games inside out so you can answer any questions our player community might have
• Respond to player questions by quickly and unbureaucratically finding solutions to technical problems and bugs
• Work in close cooperation with other deparments: Give feedback to our game designers and report bugs to colleagues in the live bug analysis department
• Your goal: Connect our players even more closely to our games by providing them with outstanding service

Your Profile

• You are open, friendly and a genuine team player
• You have good French and English skills, both written and spoken, German and other languages are an advantage
• You keep calm and stay on top of things even when there are lots of customer questions to deal with
• Ideally you already have some experience in customer contact (preferably online, or in the catering, hotels or sales industries)
• A valid work and residence permit is required prior to commencement of employment

We offer

• An exciting job where you can assume responsibility and develop professionally
• A dynamic team with friendly, highly-qualified colleagues from all over the world
• Strong, sustainable growth and fresh challenges every day
• Flat hierarchies and short decision paths
• A culture of mutual respect and an outstanding working environment
• Numerous opportunities for further training, team events, a range of other benefits and a healthy work-life balance

Hamburg is one of the most beautiful cities in the world and provides a fantastic range of leisure activities as well as a great nightlife. A maritime atmosphere and its Hanseatic cosmopolitan flair enable an especially high quality of life - and safety. We will make relocating simple, help you find a flat, offer you a German course, and make it easy for you to get to know your new home town.