German speaking Customer Service Executive (CSE), Lille

Booking.com Customer Service Center (France) SAS, one of the support companies in France is looking for a German speaking Customer Service Executive (CSE) to join our dynamic, pleasant and international work environment in Lille.

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.

This is a full-time (35 hours per week) position in scheduled shifts.

Main Responsibilities

• Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
• Delivering high level of customer service;
• Actively participate in various projects within the department;
• Promote the Booking.com culture along with your colleagues;

Qualification

Our ideal candidate:

• Has excellent communication and problem solving skills;
• Takes responsibility and ownership;
• Is passionate about helping customers;
• Fluent in both written and spoken English and German;
• Available Full-time (35 hours per week) and flexible in work schedule;
• In possession of a valid work-permit for France.

What Booking.com will offer You

• Full-time (4 weeks) paid training;
• Work schedule 4-6 weeks in advance;
• International working environment;
• Convenient office location in Lille Metropole;
• 25 holidays per year on full time basis;
• Lunch Vouchers;
• 1700€ GROSS Monthly salary;
• Quarterly Bonus Plan 12% of your salary, based on set targets;