Customer Services Propulsion System Engineer - Specialist (m/f), Blagnac

Airbus is a leading aircraft manufacturer with the most modern and comprehensive family of airliners on the market, ranging in capacity from 100 to more than 500 seats. Airbus champions innovative technologies and offers some of the world’s most fuel efficient and quiet aircraft. Airbus has sold over 13.800 aircraft to more than 360 customers worldwide. Airbus has achieved more than 8,000 deliveries since the first Airbus aircraft entered into service. Headquartered in Toulouse, France.

Missions

For the Propulsion Systems, your main tasks and responsibilities will include:

• Initiating and progressing necessary immediate actions, thus ensuring continuous Airworthiness of the fleet,
• Providing technical stand-by (AOG) assistance,
• Providing Customers with in-situ technical assistance for trouble shooting when deemed necessary,
• Ensuring that all technical concerns and needs, raised by the customer, are well assessed and addressed within the defined time scale,
• Launching and progressing appropriate actions towards vendors and/or design office organisation to identify trouble origin and define corrective actions,
• Analysing all in-service events to identify potential impact (including airworthiness, reliability, cost, etc.), launching and progressing all actions necessary to find the cause of the events and initiate/follow-up development of corrective actions or product improvement with the Airbus design organisation and engine manufacturer. Accepting or refusing the proposed solution,
• Proposing technical solutions, discuss them with the design office and/or engine manufacturer, and ensuring that they are fully considered,
• Creating the customers information documents in order to ensure that the customer’s expectations and needs are fully reached,
• Using system knowledge and customer service skills to define and provide solutions to complex trouble shooting situations, including AOG,
• Providing Customers with relevant technical information using all Customer Services appropriate means or media to improve their ATA70-80 (engine manufacturer) Chapter system operation,
• Providing Engineering support to other Customer Services departments,
• Ensuring transfer of in-service experience and maintenance activities to the management, to other divisions of Customer Services and Airbus design organisation including vendors,
• Attending technical meetings with Customer engineering and maintenance organisations,
• Acting in an autonomous way with light supervision from Product Leader and Group manager,
• Reporting on all activities and relevant items in due time to Product Leader and Group manager.
• This position requires standby duties every 5 weeks.
• This role will involve some travel for business and as such you must be able to travel accordingly.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Profile

• Knowledgeable graduated engineer with more than 3 years of professional experience preferably in various areas of activities such as technical data, engineering, or customer support,
• Knowledge and experience in different aircraft systems troubleshooting & maintenance,
• Knowledge and experience in Airline operations, engineering, & maintenance activities,
• Highly concerned by Customer service and service minded,
• Ability to cope with highly demanding environment,
• Good co-ordination and relational skills to deal with Customers, CoE/CoC, Suppliers and other Airbus departments,
• Good leadership skills,
• Understands Customer needs,
• Tenacious, adaptable and flexible,
• Reliable Team player, with a good sense of reporting,
• Available and willing to undertake their share of constraints, as part of a team dedicated to Customer service,
• Good presentation skills, both oral and written,
• Fluent in English, written and spoken, other languages skills appreciated.