Customer Service Specialist France & Belgium - French / English / German (m/f/d), Lille area

Are you interested in joining a stable, growing family-owned client that provides access to cutting-edge technologies and a secure professional future? Our client leverages extensive experience and deep expertise within different sectors to deliver tailored solutions for unique requirements, serving as a trusted partner for innovative and turnkey solutions. The company is looking for:

Customer Service Specialist France & Belgium - French / English / German (m/f/d), Lille area

Why we’re a good place to work - Our offer

• Our client has experienced significant growth with further growth potential.
• You will work in a family-owned company that cares about its employees and is people-oriented.
• You will receive comprehensive onboarding and training in Germany, with accommodation and expenses covered.

Why we want you on our team - Your strengths

• You have experience in the areas of import and export, as well as logistics.
• You possess good communication and have a strong customer orientation and enjoy customer contact.
• You are proactive and work independently, accurately, and precisely.
• You have a good understanding of and interest in mechanical engineering and technology, with technical affinity.
• You demonstrate flexibility and reliability, but also strong negotiation skills.
• You have the ability to work in a team and with colleagues abroad.
• You have very good knowledge of French and English, both written and spoken, German is a plus.
• You are proficient in MS Office (Word, Excel, PowerPoint) and ERP, preferably SAP HANA and SAP R3.

Key responsibilities - What we expect from you

• You will act as the link between the customer and the internal technical department for technical coordination and identification of spare parts.
• You will process spare parts orders of components for technical machines for national and international customers, as well as repair orders.
• You will be responsible for spare parts pricing within the framework of company policy and support the further development of the existing pricing method.
• You will prepare and follow up on all necessary import and export documentation.
• You will prepare and generate budget quotations according to customer requests, and follow up on quotations while maintaining good communication with customers.
• You will serve as the central interface and contact point for customers, suppliers, logistics partners, and other service providers.
• You will process logistics and transportation orders.
• You will ensure on-time procurement in close exchange with local suppliers and the headquarters.
• You will support the optimisation and further development of the current spare parts inventory at the site in cooperation with the headquarters.
• You will maintain close contact and exchange with the business units and subsidiaries in Europe and worldwide.

Established in 2004, our HR consulting firm specializes in the recruitment of Franco-German and european profiles. Based in France and Germany, but also in Austria, Belgium, Luxembourg, Switzerland, Italy, Spain and in the UK, our consultants assist jobseekers with coaching, salary evaluation or the preparation of their application (resume and cover letter).