Customer Assistants (m/f) Automotive, London

For our internationally operating client specialized in the field of high quality contact centre services we are looking for

Customer Assistants (m/w) Automotive, London

working in an international team within a customer care centre environment, responsible for the resolution of incoming and outgoing calls.

Your Key Responsibilities

• Handling customer contacts in German OR French, including responding to incoming phone calls and written correspondence
• Spoken and written language skills to native standard (including business correspondence)
• Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner
• Understanding and resolving the customer request, or creating and agreeing action plans to lead to resolution
• Accurate logging of all contacts and following up on action plans
• Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria

Personal Specifications

Ideally you will have...

• minimum 12 months’ experience in a customer service role
• a very high level of written and spoken German OR French, as well as a good spoken knowledge of English
• good computer literacy – competent in the main Microsoft Office packages and Internet Explorer
• demonstrated ability in using communication applications such as telephony equipment
• ability to type a minimum of 35 words per minute
• take part in the training period of one month

Established in 2004, our HR consulting firm specializes in the recruitment of Franco-German and european profiles. Based in France and Germany, but also in Austria, Belgium, Luxembourg, Switzerland, Italy, Spain and in the UK, our consultants assist jobseekers with coaching, salary evaluation or the preparation of their application (resume and cover letter).