CRM Manager (m/f/d), Aschheim bei München

We, BestSecret | Schustermann & Borenstein, are one of Europe's largest shopping communities for fashion lovers. We offer clothes, accessories and lifestyle products of premium and luxury brands at highly affordable prices. In order to further grow our business, we are looking for smart and passionate people to join our teams. We operate in Germany, Austria, France, Sweden, Switzerland, the Netherlands and the UK and are looking to expand in several other markets across Europe.

Missions

• Creation of multi-channel campaigns via e-mail, push and on site to maximize customer retention in line with business objectives and marketing strategy
• Ensure leadership, planning, management, monitoring/analysis and continuous innovation of localized and personalized CRM programs by setting-up and implementing campaigns & journeys on local customer insights
• Deep technical understanding that helps you find opportunities for automation and personalization
• You will utilize a variety of contact channels including email, mobile push notifications, in-app messages, direct mail, and others
• Work closely with our international business department to devise campaigns that resonate particularly well with specific target groups and localized content

Profile

• Minimum Bachelor’s Degree or equivalent
• At least 3+ years of CRM experience, fashion industry is a plus
• Experience in digital retention marketing & CRM and omnichannel reach out
• Experience with advanced CRM tools and AI, ideally Salesforce Marketing Cloud
• Strong diagnostic and analytical skills, being able to challenge the status quo with innovative solutions
• Strong relationship management skills. Ability to build relationships and work in project teams, trust and influence with internal clients and other key stakeholders
• Basic knowledge of SQL, HTML, Excel required
• Excellent communication skills in German and English. French, Dutch or Swedish is a plus

We offer

• Opportunity to work in a creative and international team in Munich
• Responsibility to own a project and work together within a team of Marketing lovers
• Attractive workplace environment and competitive salary
• Good connection to public transportation and free parking spots
• Thorough orientation phase with a “sponsor”
• Free drinks, fresh fruit and subsided food
• Company health management (e.g. massages at work, reduced rate for fitness studio)
• Employee benefits in terms of shopping discounts