Corporate E-Commerce Key Account Manager (m/w/d), Düsseldorf

Missions

• Develop multi-divisional partnership plan and objectives on key eCom customers: Flaconi, Douglas as focus, others ad hoc
• Make L’Oreal Aus/Ger the preferred partner of choice for our key eCom retailers, unlocking greater support and partnership esp. total beauty ambition, data, Services / Beauty Tech, multidiv events, eComm Media, Supply Chain, Sustainability.
• Lead preparation & provide the frame for key multi-div retailer meetings (multi-divisional hackatons and T2T). Lead and follow-up implementation with key partners
• Lead the eCom retailer tribes to get alignment on multi-div eCom retailer strategy and implementation
• Develop a Service network per retailer type to support building online beauty category
• Develop and share common negotiations insights across retailers (linked to commercial conditions model)
• Develop and implement together with Divisions test and learn plan on new e-business models: social commerce, quick commerce, group buying, D2C models, etc
• Scan market for new innovative partners to create new route to markets and share with Divisions
• Upskilling the divisions on eCommerce expertise through on the job learning, coaching and sharing best practice

Profile

• 5-8 years’ experience, incl. ideally experience as e-commerce Key Account Manager or experience in a e-retailer / Pure Player or DTC
• Open and driver for change & transformation.
• Good experience in managing complex and matrix structures
• Foster trust, collaboration through effective and transparent communication and agile ways of working.
• Digital Expertise. Deep understanding of the e-commerce market, relevant industry trends and business levers (deep knowledge of all distribution channels / retailers / Pure Players)
• Excellent and trusted networker. Advanced communication / negotiation skills
• Business minded, analytical, strategic thinking
• Understanding of managing customer and brand portfolio, P&L know-how and commercial conditions models
• Experience in Business development, identifying / evaluating / driving new business opportunities

Our offer

• Permanent employment in a crisis-resistant, growing market with a comprehensive range of social benefits.
• A competitive and attractive salary and benefits package
• Individual personal and professional development, a steep learning curve, strong team spirit and an open, cooperative culture
• Diverse, national and international perspectives